Privacy policy

Privacy Policy

Cauldron and Quills (“we”, “our”, or “us”) operates this website and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our site.

If you have any questions, please contact us at:
cauldronandquills@gmail.com

1. Information We Collect

When you visit our website, we may automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

  • Pages viewed and how you interact with the site

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through Shopify and payment providers — we do not store full card details)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your purchase

  • Provide customer support

  • Send updates or marketing emails (only if you have opted in)

  • Improve our website and services

  • Prevent fraud or misuse

3. Legal Basis for Processing (UK & GDPR)

If you are located in the UK or European Economic Area (EEA), we process your personal data under the following lawful bases:

  • To perform a contract (fulfilling your order)

  • To comply with legal obligations

  • With your consent (for marketing communications)

  • For legitimate business interests, such as improving our services

4. Sharing Your Information

We only share your information with trusted third parties necessary to operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping providers

  • Email marketing providers (if subscribed)

These third parties process your data securely and only for the services they provide to us.

We may also disclose your information if required by law.

5. Cookies

Our website uses cookies to:

  • Keep your shopping cart active

  • Improve site functionality

  • Analyse website traffic

  • Personalise your experience

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain your order information for our records unless and until you request deletion, subject to legal and accounting obligations.

Marketing email data is retained until you unsubscribe.

7. Your Rights

If you are located in the UK or EEA, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent for marketing at any time

To exercise these rights, please contact us at cauldronandquills@gmail.com.

8. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. Payment data is encrypted and processed securely through Shopify and its payment providers.

However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be posted on this page with the revised date.

10. Contact Us

For more information about our privacy practices or if you would like to make a complaint, please contact us at:

Email: cauldronandquills@gmail.com